Privacy Policy

Information we collect

We collect information you choose to share when you enquire or book with us, and limited technical data when you use our website.

• Contact details such as name, phone number, and email address when you message us on WhatsApp, call, or email.
• Booking details such as preferred activity, date, group size, and related notes you provide.
• Basic device and usage information (for example browser type and pages visited) that may be collected by our hosting or analytics tools.

How we use your information

We use your information only to run and improve our services.

• Respond to enquiries and confirm bookings.
• Share ride briefings, safety instructions, and schedule updates.
• Improve our website and guest experience.
• Comply with applicable legal or safety requirements.

Sharing of information

We do not sell your personal information. We may share limited details with trusted service providers who help us operate (for example hosting, messaging, or payment partners), only as needed to fulfil your booking or run the website. We may also disclose information if required by law.

WhatsApp and third-party services

Bookings and chats often happen on WhatsApp and similar platforms. Messages you send via WhatsApp are also subject to WhatsApp’s own terms and privacy policy. Links to maps, social media, or partner sites (including our sister brands) are governed by those third parties’ policies.

Data retention and security

We keep booking and contact information only as long as needed for operations, customer support, and legal obligations. We take reasonable steps to protect information, but no online transmission or storage method is completely secure.

Your choices

You may ask us to update or delete contact details we hold, or stop promotional messages, by contacting us using the details below. We may still need to retain some information related to past bookings where legally required.

Children

Our services involve physical water activities. Guardians or parents should book and supervise participation for minors as required by our safety rules and Indian law.

Updates to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our website or services after an update means you accept the revised policy.

Contact us

For privacy questions, email blrwatersports@gmail.com, call +91 73492 75236, or WhatsApp us. Our location: Bangalore Water Sports, Bengaluru, Karnataka.